TERMS & CONDITIONS

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE

OWNERSHIP

This website (the “Website”) is the website of Margaret Howell Limited (registered company no. 02134765) (“we”, “us”), whose registered office is 6 Welbeck Way, London W1G 9RZ, email address shop@margarethowell.co.uk. Our trading address is 111 Fulham Road, London SW3 6RL and our VAT number is 802217671.

This page (together with the documents referred to on it) tells you:

  1. 1. the terms on which you may use the Website; and
  2. 2. the terms on which we supply to you any of the products (“Products”) listed on the Website.

By entering the Website, and/or any page accessible on this site, and/or by purchasing Products from Margaret Howell Limited through the Website, or dealing with Margaret Howell Limited in any way through the Website, you accept and agree to be bound by, without limitation or qualification, the terms and conditions set out below (the “Terms”).

If you do not wish to be bound by the Terms you should not access or use the Website. If you have difficulty in understanding these Terms or have any queries regarding these Terms, please contact shop@margarethowell.co.uk.

Margaret Howell Limited may modify the Terms in its absolute discretion from time to time without individual notice to you. You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted.

TERMS AND CONDITIONS RELATING TO SALES OF PRODUCTS

Information that we are required to give you

  1. A description of the main characteristics of the Products is contained on the Website and will also be contained in our Order Confirmation, described below.
  2. The price of Products (including delivery and packaging charges) and arrangements for payment are as described in these Terms.
  3. The arrangements for delivery of Products are as shown below.
  4. You have a right of cancellation as set out in these Terms.
  5. The language of the contract will be English.

CONTRACT

Your order shall constitute an offer to us to purchase the Products specified in the order. At the same time you shall complete an authorisation for us to recover, through your credit or debit card, payments due to us. We may accept or decline the order. Please note that acknowledgement of an order by us does not constitute acceptance of that order or that a contract has been made. We will confirm acceptance to you by email confirming that the order is accepted and that the Product is ready for or has been dispatched (“Order Confirmation”). We shall at the same time notify you of the identifying number (in these Terms the “Identifying Number”) for your order and you will be required to quote it in any subsequent communications. No contract will be formed between us until we have sent the Order Confirmation.

We reserve the right at our discretion to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further liability.

If you have any difficulty completing an order please telephone +44 (0)20 7591 2250.

ENTIRE AGREEMENT

Each confirmed order shall constitute a separate contract between us and shall be governed by these Terms. These Terms constitute the entire understanding between us in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.

All descriptions, images or illustrations of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, image or illustration shall form any part of these Terms.

PRICE

The prices of the Products shall be as quoted on the Website from time to time, except in the case of obvious error. All prices on the Website are inclusive of United Kingdom VAT and packing and exclusive of postage/delivery. A summary of delivery charges and other relevant information can be found at our delivery and shipping information page.

The prices of the Products are given in both Pounds Sterling and Euros. Payment for the ordered Products may be made in either currency.

If a pricing error is obvious and unmistakable and could reasonably been recognised by you as mis-pricing, we are under no obligation to provide any Product to you at an incorrect (lower) price, even after we have sent you an Order Confirmation.

Please note that only the following credit cards are accepted for payment:

  1. Visa (including Delta and Electron);
  2. Mastercard (including Maestro and JCB);
  3. Switch (including Switch Solo); and
  4. American Express.

DELIVERY AND AVAILABILITY

We shall deliver Products ordered by you to a courier or postal service of our choice to the delivery address that you have given us.

If you are resident in the EU, we shall wherever applicable instruct the courier or postal service to deliver the Products to the address in the EU that you give us.

If you are resident outside of the EU, please see our FAQ for details of availability.

All delivery is subject to availability and time shall not be of the essence. If you have requested a specific delivery date (where such option is available to you) we will notify you if it is not possible to deliver on the relevant day and give you a new delivery time. As we process your order, we will also notify you if any Products are not available.

Risk of loss or damage to the Products shall pass to you at the time of delivery.

CHILDREN

We do not sell products for purchase by children. If you are under 18, you may use this Website only with the involvement of a parent or guardian.

RIGHT TO CANCEL AND RETURNS

You are entitled to cancel an order for a Product for any reason within 14 days. If you exercise this right, you will receive a full refund of the price paid for the Product in accordance with our Refunds Policy (below). To cancel an order, you must inform us in writing of your intention to cancel by post or email to shop@margarethowell.co.uk or delivering the Product back to a Margaret Howell operated shop (with a completed Returns form).

When exercising a right to cancel an order, you must return the Product to us immediately in accordance with our Refunds Policy (below).

You are entitled to a reasonable period to inspect the Product after delivery. You must take reasonable care of the Product and not let them out of your possession. We reserve our right to charge for goods which are damaged or used by you prior to return.

Your right of cancellation described in this section is in addition to any other right that you might have to reject the Products, for instance because they are faulty or misdescribed.

REFUNDS POLICY

There is no need to telephone us when sending a return. When you return a Product to us, if you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us or are defective, we will examine the Product and notify you of your entitlement to a refund/replacement within a reasonable period of time.

We will process any refund due to you within 30 days of the day we receive your cancellation. We aim to make refunds using the same method as that used by you to pay for your purchase.

Products should be returned to us within 21 days of the date of despatch.

Please note that refunds bought as presents can only be given to the original payer, and if you decide to exchange an item, we cannot prevent the original payer from being aware of the exchange.

Refunds are available on the following basis:

  1. Where you have validly returned a Product under your right of cancellation described above, we will refund the full amount paid by you for the Product, including the cost of delivery to you. You will be responsible for returning the Product to us at your own cost.
  2. Where you have validly returned a Product to us because it is defective or for some other reason for which we are responsible, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product; and
  3. Where you have returned a Product in any other circumstances (which includes rejecting a defective Product more than a reasonable time after receipt), any refund will be at our discretion. If we do agree to provide a refund, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.

When returning any Product to us, you must take reasonable care to ensure that they are received by us and not damaged in transit. We recommend that you send returns by recorded post. Always retain proof of postage.

Returns should be sent to us by:

  1. Posting the Product back to us along with a completed Returns form using the Returns label provided in the delivery package (or if you no longer have your Returns label to Returns Department, 6 Centre Way, Claverings Industrial Estate, London N9 0AP and providing your Identifying Number); or
  2. Bringing the Product into any Margaret Howell operated shop along with a completed Returns form Click Here.

CUSTOMER SERVICES

If you have any comments with regard to the service you have experienced in placing orders on, or using, this Website, please contact us:

Email: shop@margarethowell.co.uk
Post: Margaret Howell Limited, 111 Fulham Road, London SW3 6RL

Please note that orders for Products cannot be placed via Customer Services

LIABILITY

Margaret Howell Limited will be responsible for any losses you suffer as a result of our breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or if a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect or consequential loss that was not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. Margaret Howell Limited does not limit in any way our liability for death or personal injury arising from a negligent act or omission on our part.

YOUR STATUTORY RIGHTS

Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact a solicitor or your local Citizens Advice Bureau or refer to the website of the Office of Fair Trading.

TERMS AND CONDITIONS RELATING TO USE OF THE WEBSITE

INFORMATION ON THE WEBSITE

Unless specifically stated otherwise, we are not responsible for the information relating to Margaret Howell Limited on the Website and make no warranty in respect of its timeliness, accuracy or availability. The information provided is subject to our Privacy Policy which you should read before accessing such information.

INTELLECTUAL PROPERTY RIGHTS

The Website, and all the text, information and graphic representations or images on it (“Content”), are owned by, or licensed to us. The copyright and all other intellectual property rights in the Content are our sole and exclusive property of or that of our licensors.

You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content.

Without our prior written consent, you may not use, transfer, copy or reproduce any part of the Content, this Website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.

You warrant that it is legal for you to view this Website in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.

USING THE WEBSITE

Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide us with any optional information requested.

YOU AGREE NOT TO:

impersonate another person or use a false name or a name you are unauthorised to use, or create a false identity or origin or e-mail address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details;

modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this;

make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect information about others (e.g. names/addresses) without their prior consent;

damage, interfere with or disrupt access to the Website or do anything which might impair its functionality;

use the Website in any way to send unsolicited (commercial or otherwise) e-mail or any material for marketing or publicity purposes, or any similar abuse;

publish, post, distribute, disseminate or otherwise transmit defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;

make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “trojan horses”, “worms” or any other harmful software;

falsify the true ownership of software or other material or information contained in a file made available via the Website;

obtain or attempt to obtain unauthorised access, through whatever means, to the Website.

NO UNLAWFUL OR PROHIBITED USE

No Unlawful or Prohibited Use

You undertake not to use the Website for any purpose or in any way that is prohibited by these Terms or is otherwise unlawful.

You agree to indemnify us, our officers, employees, and licensors in respect of any loss that we or they may suffer as a result, directly or indirectly, of any breach by you of this undertaking.

OUR USE OF YOUR PERSONAL DETAILS

Please see our Privacy Policy.

LIABILITY DISCLAIMER REGARDING ACCESS TO OR USE OF THE WEBSITE

These provisions do not deal with liability arising from purchases of Products (for which see the provisions headed “Liability” under the ‘Terms and Conditions relating to sales of Products’ above).

You agree that you use the Website entirely at your own risk.

In preparing this Website, we have endeavoured to offer current, correct and clearly expressed information. However, we cannot guarantee that the information will be accurate, complete or current at all times and accepts no liability for any reliance placed by any person on the information.

We make no representations or warranties of any kind about the suitability, reliability, timeliness, and accuracy of the information contained on this Website for any purpose. We expressly disclaim all warranties and conditions with regard to this information, including, without limitation, warranties of technical efficiency, satisfactory quality, availability, non-infringement, completeness and fitness for a particular purpose to the extent permitted by law.

We do not accept any responsibility for any errors or inaccuracies in any advertising material, and is not responsible for and does not endorse the content of any such advertisements.

We shall not be liable for any damages whatever, including but without limitation to, damages for loss of use, data or profits, arising out of the use or performance of this Website, the provision of or failure to provide services, or for any information obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, or otherwise, without limitation, even if we have been advised of the possibility of such damage.

If you are dissatisfied with any portion of this Website, or with any of these terms of use, your sole remedy, except as specifically provided in these terms, is to stop using the Website.

Notwithstanding anything in these Terms, we do not disclaim liability for death or injury caused by its own negligence.

We reserve the right to remove any information or material on the Website without warning, and without prejudice to any other accrued rights, and/or make available such information or material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.

AVAILABILITY

We reserve the right at any time to modify or discontinue, temporarily or permanently, your access to or use of the Website with or without notice.

VIRUS PROTECTION AND COMPATIBILITY

While certain precautions have been taken to detect computer viruses and ensure security, we cannot guarantee that the Website is virus-free and secure.

We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. We do not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.

LINKS TO THIRD PARTY SITES

This Website contains links to websites operated by other people and organisations (“Third Party Websites”). When you activate one of them, you will leave the Website. We have no control over, and will accept no responsibility for or liability in respect of, material on any website that is not under our control.

The inclusion of links to Third Party Websites does not imply any endorsement of the material on them or any association with their operators.

You will not arrange for any Third Party Website to be connected to any part of the Website by way of hyperlink or otherwise without our written consent.

TERMINATION OF USE

We may restrict your access to the Website, refuse to correspond with you, and/or remove your details from the relevant database without prejudice to any other accrued rights, without prior notice to you where:

there is a regulatory or statutory change limiting the ability to provide access to the Website;

there is any event beyond our reasonable control preventing us from providing access to the Website (for example, and without limitation, technical difficulties, capacity problems and communications failures);

we consider in our sole discretion that you are abusing the Website or are otherwise acting in breach of these Terms.

MONITORING

We reserve the right to monitor and track your visits to the Website.

GENERAL

A failure or delay by us in enforcing compliance with these Terms shall not be a waiver of that or any other provision of these Terms.

None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.

Any rights not expressly granted in these Terms are reserved to us.

If we are hindered or prevented from performing its obligations under these Terms for any cause beyond our reasonable control (including but not limited to acts or omissions of providers of telecommunications services or faults in or failures of their networks or equipment) or by reason of our inability to procure services, materials or articles required for the performance of the contract except at prices higher than those applicable at the date of your order, we may at our sole option delay the performance of, or cancel the whole or any part of the contract. In that event, we shall not be responsible for our delay or cancellation or any inability to deliver or perform our obligations.

If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

These Terms constitute the entire agreement between us as to your use of the Website and shall supersede any prior agreement or representation in respect thereof.

The express provisions of these Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.

Any and all notices to be given by either one of us to the other pursuant to or in connection with these Terms shall be deemed sufficiently given when forwarded by e-mail or facsimile transmission in each case addressed to you at the e-mail address or facsimile number you have given us or to us at the e-mail address or facsimile number displayed on the Website.

English law governs these terms and conditions. You submit to the non-exclusive jurisdiction of the English courts.

All contents of this Website are: Copyright 2014 Margaret Howell Limited

DELIVERY AND SHIPPING

HOW MUCH WILL I BE CHARGED?

The following delivery charges will apply:

Courier/Territory Price
Royal Mail - UK - Standard £6
Royal Mail - UK - Next Day £12
EU - up to 2 items £12
EU - over 2 items £18

Notes:

Sorry: there are no weekend deliveries at the moment.

Next Day delivery order must be placed by 4pm to ensure next day delivery.

For UK orders delivery will be received within 3 - 4 working days providing orders are received before 12 noon.

For EU orders delivery will be received within 6 - 8 working days.

Please note that delivery times are only estimates. We will not be liable for delays in meeting them.

WHICH COUNTRIES DO YOU DELIVER TO?

Currently we only deliver within the EU.

DELIVERIES

When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel.

RETURNS PROCEDURE

Please see our Refunds Policy.

Back to top