Privacy & Cookies Policy

Margaret Howell Limited (“we” and “us”) is committed to protecting your privacy. This Privacy Policy explains (i) how we use the information we collect about you to process orders and to provide an improved shopping experience, (ii) how you can instruct us if you prefer to limit the use of that information and (iii) what procedures we have in place to safeguard your privacy.

You can visit the Website without disclosing any personally identifiable information about yourself.

This notice should be read in conjunction with the Terms and Conditions of use for (the “Website”) of which it forms part (the “Terms”).

By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.

The information we collect and how we use it

We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address (for billing and delivery), e-mail address, telephone number, your credit or debit card number and expiry date and any other information collected on registration with the Website, on placing an order and through surveys to the extent reasonably necessary to provide the products and services that are available through our Website to you by us.

We process this information for the purpose of:

  1. dealing with your inquiries and orders;
  2. providing and personalising our products and services;
  3. administering account records; 
  4. processing your payment;
  5. maintaining information as a reference tool or general resource; and
  6. carrying out market research campaigns.

We also gather this information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

You may from time to time wish us to provide you with information about our Website or any other service or products which we think may be of interest to you. Please join our Mailing List if you wish to receive information about our products and services.

Alternatively, you may ask us to provide you with information about our products and services by sending us an e-mail at , calling us on 020 7009 9028 or writing to us at the following address: Margaret Howell Limited, 6 Wellbeck Way, London W1G 9RZ.

If you stop using the Website or your permission to use the Website is terminated, we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time) and as permitted by law. However, if you wish us to stop e-mailing you with information in connection with the Website, please email us or send your request in writing to the address given above.

Information security

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this Privacy Policy. All your card details are passed from your browser to Sage Pay using secure server software (ssl) encryption. Sage Pay use secure server software (ssl) encryption systems. Your user account area is protected by your user name and password, which you should never divulge to anyone else.

Communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information.

To whom will your information be disclosed?

Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

  1. our employees;
  2. our affiliates;
  3. our group companies and their employees; 
  4. successors in title to our business;
  5. third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us;
  6. government bodies and law enforcement agencies and in response to other legal and regulatory requests;
  7. auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes,

in any jurisdiction where we operate.

Your rights in relation to your information

You can make amendments to your personal information stored by us in the My Account section of the Website. You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to Margaret Howell Limited, 6 Welbeck Way, London W1G 9RZ. Please quote your name and address in any correspondence. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you.


Pieces of information transferred to your computer's hard disk from a website are known as cookies. They allow our Website to store information about your browsing patterns, making the Website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our Website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the Website to help personalise your experience. If you choose, the use of a cookie also lets you automatically log-in to the Website so that you do not have to re-enter your email and/or password each time you visit.

You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.

What cookies are used on our site?

Please see below for a detailed list of cookies in use and their purpose.

Cookie Name First or Third Party Purpose Expiry



Session cookie

One hour



Required for Google Analytic tracking

Two years



Required for Google Analytic tracking

Thirty minutes



Required for Google Analytic tracking

At end of browser session



Required for Google Analytic tracking

Six months

Controlling the use of cookies

You are able to check to see if cookies are enabled specifically for PCs by doing the following for each browser type;

Microsoft Internet Explorer versions 6.0, 7.0, 8.0, 9.0

  1. Click on 'Tools' at the top of your browser window (use the cog icon in IE 9.0) and select 'Internet options'.
  2. Click on the 'Privacy' tab
  3. Under the Settings section check the level is set to Medium or below, which will enable cookies in your browser
  4. Settings above Medium will disable cookies and could cause the site to function not as we would expect.

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'


  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

If you use a browser not mentioned above or a mobile device such as a smart phone or tablet please use either their help section or own website to check the cookie settings.

Your Consent

By submitting any personal information (including, without limitation, your payment and contact/delivery details) to us you consent to the use of information as set out in this Privacy Policy. We reserve the right to amend or modify this Privacy Policy without notice to you and if we do so we will post the changes on this page. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.

We will contact you to seek your consent where we wish to process your information for any additional purpose.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area. Countries outside of the EEA may not have similar protections in place regarding your data and its use as set out in this Privacy Policy. However, we have taken the steps outlined above to try and protect the security of your information.

The Data Protection Act 1998

Margaret Howell Limited is registered as a Data Controller under the terms of the Data Protection Act 1998 and we ensure we comply with all the protection the Act affords to you. Our registration number is Z870727X.

Use of your personal information submitted to other websites

We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

Further Information

For further information from us on data protection and privacy or any requests concerning your personal information please write to Margaret Howell Limited, 6 Welbeck Way, London W1G 9RZ or email us at