FAQS

WHY SHOULD I OPEN AN ACCOUNT?

If you open an account your billing and dispatch details together with credit and debit card details (via Sagepay Token System) are stored, making it easier to order.

You can also join our mailing list to be notified of new items, Sale previews and other Margaret Howell events.

Of course you can still order without opening an account.

WHAT IF I WISH TO RETURN ALL OR PART OF THE ORDER?

We will refund or replace any item you wish to return. Simply fill in the Returns Form provided, stating the reason.

For faulty items we will refund any postage costs you have incurred. For exchanges we will not refund your postage but will not charge for postage of the replacement item.

Please see our Terms & Conditions for full details

WHAT IF I AM INTERESTED IN AN ITEM THAT ISN’T LISTED?

If the item in which you are interested is not listed please contact us at shop@margarethowell.co.uk , or call +44 (0)20 7591 2250 where we will be happy to assist you.

ARE MY ITEMS INSURED IN TRANSIT?

Yes your items are covered by the standard terms of the Royal Mail. All items sent are insured for a total sum of £2500.

DO YOU GIFT WRAP?

Should you wish a specific or all items from a multiple order to be sent in its own box, simply tick the
‘Gift Wrap’ box.

CAN I SEND AN ITEM AS A GIFT TO SOMEONE AT ANOTHER ADDRESS?

Yes, but one order cannot contain multiple delivery addresses so you will have to complete a separate order for another delivery address.

OTHER QUESTIONS

If you have any other questions simply e-mail us at shop@margarethowell.co.uk, call us on +44 (0)20 7591 2250, or write to 111 Fulham Road, London SW3 6RL